Refund Policy

The short version

If we have not started work, you get your money back. If we have, you pay for what was actually done and nothing more. We would rather refund a project than argue about one.

Before work starts

Deposits are refunded in full if you cancel before we have begun, less any third-party costs already committed on your behalf such as domains, licences or paid assets. Those are itemised, not estimated.

After work starts

Once a project is underway, refunds are calculated against work completed and delivered at the point of cancellation. You receive everything produced to that date. We do not withhold completed work over a cancelled remainder.

Product purchases

One-time product purchases such as EazyLimo are refundable within 14 days of purchase if the product has not yet been customised and deployed to your domain. Once deployment and customisation are complete the work has been performed, and refunds move to the work-completed basis above.

Hosting and recurring fees

Optional annual hosting is refundable pro rata for the unused portion of the term. Because you own the system, you can move it to another host at any point without penalty.

If something is wrong

Defects in work we delivered are our responsibility to fix, at no cost, for a reasonable period after handover. Tell us before asking for a refund. In most cases fixing it is faster for everyone than unwinding the project.

How to request one

Email hello@zetratech.com with your project or order details and the reason. We respond within one working day and process approved refunds by the original payment method within ten working days.